Welcome to S-Core IT Solutions ("S-Core", "we", "our", "us"). These Terms of Use ("Terms") govern your use of our clinic management system, CAST ("System"), including the various modules and functionalities we provide ("Services"). In these Terms, "Subscriber" refers to any entity or individual who subscribes to and pays for the use of the System. "You" (and "your") refer to the Subscriber and any individual user authorized by the Subscriber to access and use the System, including staff members and other individuals browsing or using the System ("Authorized Users").

Our Privacy Policy is part of these Terms and explains how your personal information is collected, used, and stored through the use of the System.

ACCEPTANCE

1. Read Carefully: These Terms constitute a legal agreement between us and each person who uses the Services. By subscribing to the System, you accept these Terms. We may update these Terms periodically at our sole discretion and will not notify you of changes.
2. Service Description: The System is a content management system designed to manage various content-related tasks, including publication, organization, and dissemination of digital content. We provide a software-as-a-service platform hosting applications and software available to various organizations and their employees.
3. Acknowledgment and Acceptance: By accessing and using the System, you confirm that you have read, understood, and agree to comply with these Terms. If you do not agree with any of these Terms, please do not use the System. Continued use following any updates means you accept and agree to the changes. Please check this page frequently for updates.

ACCOUNT

4. Age Requirement: The System is not available to individuals under 18 years of age. If you are under 18, please contact us at support@scis.com.my for alternative access methods.
5. Registration: Registering an account in the System ("Account") is subject to eligibility criteria published in the System. We reserve the right to accept or reject any registration at our discretion.
6. Account Owner: The individual signing up for a subscription on behalf of a Subscriber is the "Account Owner" and can administer the account, including authorizing additional users and managing access permissions. A Subscriber can change its Account Owner through account settings.
7. Account Responsibilities: When registering an Account, you warrant that:
   • The information provided is truthful and accurate.
   • You have lawful authority and consent to bind others if registering on their behalf.
   • You will maintain confidentiality of your account credentials and notify us immediately if unauthorized access occurs.

INTELLECTUAL PROPERTY

9. Ownership: S-Core owns or has rights to all intellectual property in the System, excluding Subscriber Data. The System must not be used, copied, or modified without our consent.
10. License: S-Core grants you a non-exclusive, non-transferable license to use the Services in accordance with your subscription.

USE OF THE SYSTEM

11. Usage Conditions:

1. Subscriber and Authorized Users must use the System only for lawful internal business purposes.
2. Subscriber controls access and compliance with these Terms.
3. Misuse or unauthorized access attempts are prohibited.
4. Any communications or modifications to the System require our express written consent.
5. Subscriber is liable for all activity and breaches related to their account.

12. Subscriber Responsibilities:

1. Ensure compliance by all users.
2. Breaches by users are deemed breaches by the Subscriber, who must indemnify us for any resulting losses.

13. Conduct:

DATA PROCESSING AGREEMENT

14. Ownership and Control: Subscriber retains ownership of their data ("Subscriber Data") and must comply with applicable laws regarding its collection and use.
15. Data Management: Subscriber determines what data to collect, how to use it, access permissions, retention periods, and deletion policies.
16. Storage and Access: S-Core stores Subscriber Data securely and accesses it only as necessary or required by law. We are not responsible for incorrect or lost data.
17. Inquiries: For questions about Subscriber Data, contact the Account Owner or us at support@scis.com.my

SECURITY MEASURES

18. Safeguards: S-Core maintains industry-standard security measures to protect Subscriber Data.
19. Security Breach: We will notify affected Subscribers of any security breaches resulting in unauthorized access to Subscriber Data and cooperate in mitigation efforts.
20. Responsibility: Subscribers must notify us immediately of any known or suspected security breaches.

DATA RETENTION POLICY

21. Retention: We retain Subscriber Data during the subscription term, unless required to delete it by law.
22. Data Export: Subscribers can export their data at any time and should do so before terminating the subscription.
23. After Termination: Accounts are deactivated upon termination, but data is securely stored and can be reactivated.
24. Inquiries: Only Account Owners can request data management actions.
25. Anonymized Data: S-Core may use anonymized Subscriber Data for development and research purposes, ensuring it cannot identify any user or patient.

THIRD-PARTY SOFTWARE AND SYSTEMS

26. Third-Party Products:
    • Usage is subject to third-party terms and conditions.
    • S-Core is not responsible for third-party products.
    • Data may be shared with third-party providers as necessary.

DISCLAIMER OF WARRANTIES

27. AS-IS Services: The System is provided "as-is" and "as-available". We do not guarantee completeness, security, reliability, or uninterrupted access.
28. Assumption of Risk: Users assume full responsibility and risk for information accessed or downloaded through the System. We disclaim liability for inaccuracies or inaccessibility.

SUBSCRIPTION FEES

29. Fees: Subscriptions are charged yearly in advance. Fees are non-refundable and subject to increase upon renewal.
30. Payment: Fees must be paid on time. Subscriptions and fees may increase with platform usage.
31. Taxes: Fees are exclusive of applicable taxes.

LIMITATION OF LIABILITIES

32. Aggregate Liability: Our total liability will not exceed the amount paid for the Services in the twelve months prior to the event causing liability.
33. Hold Harmless: You agree to hold us and our affiliates harmless for indirect, punitive, special, incidental, or consequential damages.

DAMAGES AND LIABILITY LIMITATIONS

34. To the fullest extent permitted by law, in no event will S-Core, its officers, directors, employees, or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including for any lost profits or lost data arising from your use of the System or any of the content or other materials on, accessed through or downloaded from the System, even if S-Core is aware or has been advised of the possibility of such damages.
35. Notwithstanding anything to the contrary contained herein, S-Core liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to S-Core for the Services in the twelve (12) months prior to the claimed injury or damage, but in no case will S-Core liability to you exceed one hundred Ringgit Malaysia (RM100). You acknowledge that if no fees are paid to S-Core for the Services, you will be limited to injunctive relief only, unless otherwise permitted by law, and shall not be entitled to damages of any kind from S-Core, regardless of the cause of action.

TERMINATION

36. If fees are overdue by more than 30 days, we can suspend or terminate access to the Services after giving you 7 days' notice, unless you are disputing the fees in good faith and trying to resolve the issue. Additionally, we may immediately terminate or suspend your account and access to the System at our discretion, without prior notice, for any reason, including a breach of these Terms.
37. If you wish to terminate your Account, you may simply discontinue using the System. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

INDEMNIFICATION

38. You agree to defend, indemnify, and hold harmless S-Core, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, actions, demands, losses, damages, liabilities, costs, and expenses (including attorneys’ fees) arising out of or relating to your use of the System, your violation of these Terms, or your violation of any rights of another.

GOVERNING LAW

39. These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.
40. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our System, and supersede and replace any prior agreements we might have had between us regarding the System.

DISPUTE RESOLUTION

41. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of these Terms to arbitrate, shall be determined by arbitration in Malaysia before a sole arbitrator. The arbitration shall be administered by the Malaysian Institute of Arbitrators (MIArb) in accordance with its Rules and Regulations. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

CHANGES TO TERMS

42. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
43. By continuing to access or use our System after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the System.

CONTACT INFORMATION

44. If you have any questions about these Terms, please contact us at support@scis.com.my or through our support hotline